Professional summary
Plant IT support technician with 7+ years keeping manufacturing operations running — from large-scale cabinet production lines and three-warehouse logistics systems to Fortune 500 food distribution facilities. Direct hands-on experience supporting MES-equivalent production tracking (Rocket Unidata with Zebra scan stations), HMI terminals on Holzma CNC panel saws and industrial machinery, and full Zebra barcode scanning ecosystems including handheld, vehicle-mount, and Printronix thermal printers. Proven ability to minimize downtime in 24/7 production environments, own 100+ enterprise endpoints, and operate independently with minimal oversight. Currently pursuing Microsoft Azure Administrator (AZ-104).
Professional experience
IT Specialist04/2025 – Present
IntelliPro Group — contracted to US Foods (Fortune 500) — Columbia, SC
- Designed and deployed a Power Apps / Power Automate workflow automating OSHA pre-shift vehicle inspection sheets, scanning and storing 1,000+ forms as audit-ready SharePoint records with SMTP-driven routing, replacing manual filing.
- Built a Power Apps / Power Automate solution that scans employee badges and devices and tracks them in real time, backed by a centralized, searchable SharePoint database.
- Serve as primary on-site IT support for a high-volume food distribution and operations facility, maintaining production uptime in an operations-critical, fast-paced environment.
- Deploy, configure, and support Zebra barcode scanners and mobile computing devices used throughout warehouse and distribution operations.
- Administer Microsoft 365 services including Teams, Outlook, SharePoint, and Exchange Online; resolve account, access, and connectivity issues.
- Troubleshoot ERP-driven workflow issues alongside operations stakeholders; identify recurring patterns and recommend long-term fixes.
IT Support Specialist07/2019 – 05/2025
Cabinetworks Group, KraftMaid Brand — Middlefield, OH
- Owned day-to-day IT operations for a large-scale cabinet manufacturing site, supporting 100+ enterprise endpoints across assembly lines, paint booths, custom cutting operations, and three warehouses.
- Supported Rocket Unidata production tracking integrated with Zebra barcode scan stations to monitor parts and finished cabinets from raw material through packaging — full MES-equivalent visibility across the production floor.
- Maintained and troubleshot HMI terminals on Holzma CNC panel saws and other industrial machinery, minimizing unplanned equipment downtime.
- Deployed and supported Zebra handheld/vehicle-mounted barcode scanners and Printronix thermal printers across production lines and all three warehouse environments.
- Served as escalation point for complex hardware, OS, ERP, and workflow issues in a production environment where IT downtime directly impacted manufacturing output.
- Led Windows 10 to Windows 11 migration across a mixed-OS environment (Windows, macOS, Linux) with minimal operational disruption.
- Managed full asset lifecycle: receiving, staging, imaging, configuration, deployment, and coordination of third-party repairs.
Customer Service Representative, Pharmacy Services2017 – 2019
Alorica — contracted to Blue Cross Blue Shield — Niles, OH
- Handled high-volume inbound calls in a HIPAA-regulated environment using internal healthcare databases with strict accuracy and compliance requirements.
- Developed communication and stakeholder management skills that translate directly to supporting manufacturing floor operations and cross-functional IT escalations.